Registration Policies & Tips

On this page you will find all of the registration information you need to know. Click the buttons to jump to the section you are interested in!

Have more question? Contact our office at fun@slmc.ca.

REFUND AND CANCELLATION POLICY

TIPS FOR A SMOOTH REGISTRATION PROCESS

Pre Camp Communication

Prior to the start of each session, we send out an email that has all the information you need to know before your child arrives at camp. This email is typically sent around 2 weeks before the start of the session (this can vary by a few days depending on what is going on at camp that week!). The email will be sent to both parents/guardians listed on the account as completed during registration.

This email will include information like arrival and departure details, updating medical information, packing list, sending mail to camp, and more!

Changing weeks

We are happy to make a switch of camp sessions provided there is room in the session/week that you prefer. Refund will not be issued in the event of a lower program fee or if there are no options to accommodate a switch. See Cancellation Policy below for more information. Please contact the office at fun@slmc.ca to inquire about availability.

Refund and cancellation policy

SLMC Payment Information: The Silver Lake registration system accepts Visa and Mastercard credit cards, but not Visa Debit. With prior approval, e-Transfers can be accepted – please email fun@slmc.ca for more info.

Overnight Camps – including CILT 1 and Outtrip Programs

PAYMENT POLICY: A $150 deposit is due at the time of registering (payable by credit card on Step 5). The balance is due and will be automatically processed from the same credit card on March 31.

Registrations submitted after March 30, must be paid in full. If you require financial assistance, please review the Campership Program on our website. NOTE: Campership applications must be received by March 15 and funding decisions will be made by March 30.

REFUND and CANCELLATION POLICY: Once fees are collected, refunds (minus $150 non-refundable fee) are only given if a doctor’s note is provided. Campers who attend camp but leave early, for whatever reason, including homesickness, are not eligible for a refund. Should Silver Lake cancel a camp for any reason, a full refund will be given. Parents are required to notify the office if their child(ren) will be absent for an entire session. Stay-Over Program and Bus Fees are non-refundable.

Day Camps

PAYMENT POLICY: Full fees for day camps are due at the time of registering.

REFUND and CANCELLATION POLICY: Once fees are collected, refunds (minus $50 nonrefundable fee), are only given if a doctor’s note is provided. Campers who attend camp but leave early, for whatever reason, including homesickness, are not eligible for a refund. Should Silver Lake cancel a camp for any reason, a full refund will be given. Parents are required to notify the office if their child(ren) will be absent for an entire session.

CILT 2 Program

PAYMENT POLICY: A $150 non-refundable deposit is required to submit the CILT 2 application. Full payment is due in early January (date will be sent to parents) for campers accepted into the program.

SEE ALL SLMC POLICIES HERE

Tips for a Smooth and Successful Camp Registration!

1 or 2 weeks before Registration Opens

Returning Family

Login to your family account using an email address on file. Do NOT create a new account if your family has registered for SLMC programs in the past or if you are already on an SLMC mailing list.

a. If you have forgotten your password, click on Reset password at the bottom of the sign-in box.

b. If you still can’t get into your account, please contact the office at fun@slmc.ca and we can let you know what email addresses are listed on your account.
Update household information by clicking on Manage People and Household Information at the bottom of the homepage.

a. Ensure parent/ guardian information is correct on the Household tab. Please note that both parents/guardians will receive camp emails, be the primary emergency contacts, and be on our authorized pickup list. If one of the parent/guardians should not be included in any of the above, either add them as a Secondary Household, or contact the office to let them know.

b. Ensure child information is correct including date of birth. This is how you will see the correct sessions for their age when registering.

c. If registering a new child for the first time, click +Add a Child and complete their profile.

d. Ensure Home Address and emergency contacts are still up to date on the Household Details tab. The emergency contacts listed here should NOT be the parents/guardians that are on the family profile. They will be contact only if the primary parent/guardians cannot be reached.

e. Ensure the secondary household is up to date (if applicable) on the Secondary Household tab. If the person listed in the Secondary Household should be contacted in the case of an emergency, please ensure to add them as an emergency contact in the previous step. This contact does not receive any camp communications.
Discuss with your child(ren) if they would like to submit an optional cabin mate request (not applicable for Day Camps and may not be applicable for all camps)
Make sure you have read over the current summer camp program details and descriptions on the Silver Lake website prior to registering your child.

New Family

Create a new household account under New User Sign-Up.
Add household details by clicking on Manage People and Household Information at the bottom of the home page. Make sure your child(ren)’s birthdate is correct as this is how you will see the correct sessions for their age when registering.

a. Add all parents/guardians and any children you will be registering for camp on the Household tab. The parent/guardians listed here will receive camp emails, be the primary emergency contacts, and be on our authorized pickup list. If one of the parent/guardians should not be included in any of the above, either add them as a Secondary Household, or contact the office to let them know.

b. Add Home Address and Emergency Contacts under the Household Details tab. The emergency contacts listed here should NOT be the parents/guardians that are on the family profile. They will be contact only if the primary parent/guardians cannot be reached.

c. Add a secondary household (if applicable) under the Secondary Household tab. If the person listed in the Secondary Household should be contacted in the case of an emergency, please ensure to add them as an emergency contact in the previous step. This contact does not receive any camp communications.
Discuss with your child(ren) if they should like to submit an optional cabin mate request (not applicable for Day Camps and may not be applicable for all camps)
Make sure you have read over the current summer camp program deails and descriptions on the Silver Lake website prior to registering your child.

On Registration Day

On Registration Day you will need:

Your child(ren)’s health card numbers
Your credit card in hand (System only accepts Visa or Mastercard. Not debit.)
Your child(ren)’s immunization history, family doctor contact, other medical info
Your child(ren)’s t-shirt sizes
Your login password to your family account (see above for instructions)

REGISTRATION TIPS

Use a laptop pr desktop computer.
Only ONE parent from the household can be logged in at a time.
Use only ONE browser/tab TIP! Make sure your browser is up to date.
If you get into our “Waiting Room”, hold tight! Once space becomes available, you will be allowed to log in. DO NOT refresh your screen as this will put you at the bottom of the list. Thanks for your patience.
Choose the appropriate “Summer” (overnight/outtrips) or “Day Camp” season to begin camp registration!
If you encounter a waitlist for the camp you want, please use the waitlist and register for a secondary choice. We will be monitoring waitlists and will be in touch if space opens up in a camp.
Email fun@slmc.ca if have any difficulties with the registration. Mention your camper’s name and the camp you are trying to register for. We will be standing by for assistance. Due to the volume of emails on registration day, we will try to get back to you as soon as we can. Thank you in advance for your patience!

PRE CAMP COMMUNICATION

CHANGING WEEKS